Credit Reports and Credit Scores

Understand your Credit Report

What is a credit report?

Your credit report (also referred to as a credit file) is a detailed record of your credit history. The information in your credit report is used by lenders and other service providers to determine your ability to pay back a loan, as well as the risk of lending you money. 

In Australia, credit reports are prepared by three reporting bodies: EquifaxIllion and Experian.

What's on your credit fileDetailsDuration
Outstanding debts (Defaults)A debt that is 60 days or more overdue5 years
Credit applications (Enquiries)A record from a Credit Provider (ie, lender) indicating that you have applied for credit5 years
Default JudgementsA decision by a Court that you owe a debtor money5 years
Debt AgreementsAn agreement with your creditors to pay back a portion of the debt you owe them5 years
Repayment history informationInformation about whether you have met your loan repayment on time, or if you were late in making that month’s payment2 years
Personal informationPersonal information such as your name, date of birth, gender, address, place of employment and driver licence details.Forever
understanding the credit score

Your credit score is a number that is calculated using the information on your credit report. This number represents your ‘creditworthiness’, or how likely you are to repay a loan based on your previous borrowing and repayment history.

Generally, the higher your credit score, the more financially trustworthy you are. This means you are more likely to be approved for a loan. In Australia, credit scores usually range from 0 – 1200. Some credit reporting bodies only use scores up to 1000.

What does my score mean?

833-1200

Excellent

Negative listings, like a default, are extremely unlikely to happen to you within the next 12 months. In fact, they’re 5 times less unlikely to happen, when compared to the average Australian. You are in the top percentile range (81-100%).

726-832

Very Good

Unfavourable events are unlikely to be recorded onto your credit file within the next 12 months. Your score places you in the second-highest percentile range (61-80%)

622-725

Good

Adverse events are less likely to be recorded for the next 12 months. You fall in the mid-range (41-60%) of the credit- active population.

510-621

Average

This score suggests that it’s likely that you will incur a negative listing in the next 12 months. Your score places you in the bottom 21-40% of the credit-active population.

0-509

Below average

It’s more likely an adverse event will be recorded on your file in the next 12 months. You are in the bottom 20% of Equifax’s credit-active population.

Good to know
Your credit report may vary depending on which reporting body is preparing it; some may use different sources of information. 
Your credit score is usually not included when you order a free credit report. However, you can order it separately. 
Keep in mind that your credit score is dynamic, so it may change from month to month based on your financial activity. 
Requesting a credit report

You are entitled to a free copy of your credit report:

  • once a year;
  • if you have been declined for credit within the past 90 days; or
  • if you are correcting information on your credit file

Credit reporting bodies must provide you with your credit report within 10 days of your request, but you can get your report immediately for an added cost. To request a copy of your credit report, contact any one of these credit reporting bodies:

  1. Equifax (formaly Veda) website: MyCreditFile phone:1300 762 207
  2. Illion (formaly D&B) website: D & B CheckYourCredit phone: 1300 734 806
  3. Experian website: Experian Credit Services phone: 1300 783 684

Free credit reports generally do not include credit scores, as these are provided separately. To get a free copy of your credit score, you can request it from one of the following websites:

Credit Score CompanyWebsiteWhere do they source their information?
Credit Savvycreditsavvy.com.auExperian
Credit Simplecreditsimple.com.auDun and Bradstreet
Finderfinder.com.au/credit-score/loginExperian
Get Credit Scoregetcreditscore.com.auEquifax

It’s important to remember that your credit score will vary depending on where it is sourced, as some bodies use different sources of information. We recommend you check with more than one credit scoring company.